Manufacture and Delivery
All bags are made to order. Please allow 10 to 14 working days for manufacture and dispatch.
Embroidered clothing will also take 10 to 14 working days to allow time for digitising, ordering and embroidery.
For UK deliveries we use Royal Mail "1st Class Signed For".
For international deliveries we use "International Standard".
If you require additional insurance or tracking, please contact me on email@example.com
Customers in the UK will of course be able to pick orders up at the numerous shows that Saddle-Goose attends with Glenbrook Games or at the gaming events that Matt attends throughout the year. Please see our Events page to see where we are going to be.
(a) Enter the event where you would like to pick up your order or
(b) Contact me to arrange collection on firstname.lastname@example.org
Please note that you will need to bring proof of ID in order to collect your order - a printout of the order confirmation is fine for this.
If something is wrong with your order, please let us know. We will check against the original order and if we have made a mistake, we will send a replacement at no charge. In the event of any queries or errors, please contact us by email.
Non-personalised items may be returned within fourteen days of receipt, for a full refund, less shipping costs. Please contact us by email, quoting your order number, before returning products.
Within the checkout area of our web site we protect the security of your information during transmission and we do not store you credit/debit card information. All payments are taken securely by our payment provider.
Saddle-Goose Designs needs to store your contact information in order to process your queries and orders. All data is held securely on our site and we will not pass this information onto third parties, or market to you without your express permission. You may at any time request to see what information we hold and can also request to have it removed, provided there is no conflict with info we need to keep for our legal accounting obligations. Please contact us via email if you would like to exercise this right.